Submit account, subscription, international route, refund and app issues through the ticket system first. Your issue history and replies stay together in the user panel.
Use it for account status, plan billing, data resets, route connections, app usage and refund requests. After signing in, you can check the status and add information to the same ticket.
Email is suitable for written explanations or detailed materials that need to be kept on record. VPNHV does not currently publish a public email address; please use a ticket in the user panel instead.
Telegram is suitable for brief questions and status checks. VPNHV does not currently publish a public Telegram account. Do not send account or subscription details to accounts not announced on this site.
The more specific the information, the easier it is to identify whether the issue involves your account, app, route or local network.
Name the Windows, macOS, iOS, Android or Linux client you are using, the selected route region, and the complete error message shown on the page or in the app. If the issue occurs only on a specific website or app, describe the access scenario and steps you have already tried.
For connection issues, you can add when the problem occurred, your current network type and what happened after switching to another route. For billing issues, include the selected plan, order status and expected result, but never submit your password or complete subscription details in a ticket.
This page does not promise a fixed response time. Processing depends on the issue type, the materials that need to be checked and the current request volume.
The information below covers common questions about registration, billing, devices and refunds.